National Customer Service Week (NCS Week) is celebrated annually during the first full week in October when customer-oriented organizations and institutions around the world recognize the importance of customer service excellence to their organizations.
Video Customer Service Week
History of National Customer Service Week
National Customer Service Week has been celebrated in the United States since the International Customer Service Association (ICSA) launched it in 1984. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event. Customer Service Week celebrations have since spread across the globe and in 2016 the Week was celebrated in all 50 U.S. states and 60 countries. The range of organizations participating is equally broad, including leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others.
Participating in National Customer Service Week provides an opportunity for organizations to:
- Boost morale, motivation and teamwork.
- Reward frontline reps for the important work they do all year long.
- Raise companywide awareness of the importance of customer service.
- Thank other departments for their support.
Maps Customer Service Week
References
External links
- Official website
Source of the article : Wikipedia
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